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How rectoto Handles Your Personal Data

At rectoto, your personal data is handled with a clear set of rules: we collect only what we need to run your account, process your deposits via DANA…

Data collected only for account useDANA, OVO, GoPay, QRIS payment data protectedYour rights to access and deleteNo data sold to third partiesRetention periods clearly defined

Explore the Lobby Read FAQ

Explore What This Policy Covers

rectoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with rectoto — account registration, deposits, withdrawals, and customer support contacts. When you deposit through DANA or GoPay, we record the transaction reference and amount needed to verify and complete the transfer; we do not store your full

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wallet credentials. For QRIS and OVO payments, the same minimal-data principle applies. Whether access to our platform and its data processes is lawful for you depends on local law. We store transaction logs for a period of five years to meet financial record-keeping requirements, after which
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they are securely deleted. Our servers process data in encrypted environments, and access is limited to staff with a direct operational need.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Open a Privacy Request With Our Team

If you need to access, correct, or request deletion of your personal data, our privacy team is reachable through three direct channels. We aim to respond to all data-related queries within 48 hours on business days. For account holders in Semarang or anywhere across Indonesia, our live chat operates from 08:00 to 23:00 WIB daily — no need to wait for a scheduled call.

Team online

Live Chat Support

Reach our privacy team directly through live chat on the rectoto site, available daily from 08:00 to 23:00 WIB. Data access and deletion requests are handled within 48 hours on business days.

Email Privacy Desk

Send a formal data request to our dedicated privacy email address. Include your registered account username and the nature of your request so our team can verify and process it without delay.

In-Account Support Ticket

Log in to your rectoto account, navigate to Settings, then select Support Ticket and choose the Privacy category. This route links your request directly to your account record for faster resolution.

DATA HANDLING STANDARDS

Browse Our Six Privacy Commitments

We have structured our data practices around six concrete commitments that govern how your information moves through our systems — from the moment you register to the day…

Minimal Data Collection

We collect only the data required to verify your identity, process payments via DANA, OVO, GoPay, or QRIS, and keep…

Cookie Transparency

Cookies on rectoto are used for session management and performance analytics only. We do not use third-party advertising cookies.

Payment Data Security

Payment references from QRIS, GoPay, OVO, and DANA are stored in an encrypted database partition that is separate from your…

Account Security Controls

Your rectoto account is protected by password hashing and optional two-step login verification.

Data Retention Schedule

Account profile data is kept for the duration of your active relationship with rectoto.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate records, or submit a deletion request at…

Switch Through Common Privacy Questions

Below are the questions we receive most often about how rectoto manages personal data. If your question is not covered here, open a support ticket from your account dashboard under the Privacy category and our team will respond within two business days.

We collect your name, email address, date of birth, and preferred payment method — for example DANA or OVO. We use this to verify your identity and process your deposits and withdrawals accurately.

We do not sell your data to any third party. We share information only with payment processors like GoPay and QRIS to complete transactions, and only the minimum data necessary to execute that specific payment.

Identifiable profile data is deleted within 90 days of account closure. Financial transaction logs — including DANA, OVO, GoPay, and QRIS records — are retained for five years to meet record-keeping requirements.

Log in, go to Settings, open a Support Ticket under the Privacy category, and select Data Access Request. We will compile and send your data file within five business days of verifying your identity.

Yes. Submit a deletion request through live chat (available until 23:00 WIB) or via the in-account ticket system. We will remove identifiable records within 90 days, keeping only legally required financial logs.

Payment references from QRIS, OVO, GoPay, and DANA are stored in an encrypted partition using AES-256. We never store your full wallet credentials or PIN — only the transaction reference needed for verification.

This policy applies to all account holders who use rectoto. Whether full platform access is available to you depends on local law. The data protections described here apply regardless of which region you are in.

How rectoto Handles Your Personal Data

Open a Privacy Request With Our Team

Live Chat Support

Email Privacy Desk

In-Account Support Ticket

Browse Our Six Privacy Commitments

Minimal Data Collection

Cookie Transparency

Payment Data Security

Account Security Controls

Data Retention Schedule

Your Right to Request Changes

Switch Through Common Privacy Questions

01 What personal data does rectoto collect when I register?

02 Does rectoto share my data with third parties?

03 How long does rectoto keep my account data after I close my account?

04 How can I request a copy of the data rectoto holds on me?

05 Can I ask rectoto to delete my personal data?

06 Is my payment information stored securely after a deposit?

07 Does this Privacy Policy apply to me as an Indonesian user?

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